Customer Surveys

Get actionable results with customer surveys

Where do you stand with your customers? What do they like most about your company and what do they feel could be improved? Why do they choose you over the competition?

Knowing the answers to these questions can help you increase customer satisfaction and loyalty, as well as lead to increased sales. The only way to get them is to ask. Customer surveys provide you with a wealth of information to refine all facets of your business – from products and pricing to marketing and customer service. 

Discover more about your customers’ business, their market and the trends that affect them

Decision Associates' customer survey team uses a proven process to create customized surveys that use open-ended questions to initiate a meaningful dialog with your customers. We then analyze the data and present it to your team in an easy-to-understand document that can be used internally, as well as for ISO certification purposes. 

Customer surveys strengthen your business relationships while helping to make your company more profitable. Decision Associates' consultants produce real information that can be used to find solutions to problems and improve upon what is already working. A customer survey not only makes your customer a happier one, but makes companies more profitable.

Whether you are a business with a product or a service, Decision Associates can get the information you need. 

Contact Decision Associates to learn more.

“Amatech/Polycel has been engaged with Decision Associates for over a year. They have guided us in implementing our Strategic Plan and kept us on track and task. If it wasn’t for their realistic approach this would have been one more failed attempt at planning. They had a knack for explaining our shortcomings in a way that even we could understand. During this process we had them conduct a Customer Survey. With this information we were able to prioritize our strategies with real information not just our opinion. This will definitely be an on-going process with these folks; this was one of the few times that I contracted with a consulting firm that I actually felt I got my money’s worth."

~ David A Amatangelo, President
Amatech/Polycel

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