Customer Surveys

Get actionable results with customer surveys

Where do you stand with your customers? What do they like most about your company and what do they feel could be improved? Why do they choose you over the competition?

Knowing the answers to these questions can help you increase customer satisfaction and loyalty, as well as lead to increased sales. The only way to get them is to ask. Customer surveys provide you with a wealth of information to refine all facets of your business – from products and pricing to marketing and customer service. 

Discover more about your customers’ business, their market and the trends that affect them

Decision Associates' customer survey team uses a proven process to create customized surveys that use open-ended questions to initiate a meaningful dialog with your customers. We then analyze the data and present it to your team in an easy-to-understand document that can be used internally, as well as for ISO certification purposes. 

Customer surveys strengthen your business relationships while helping to make your company more profitable. Decision Associates' consultants produce real information that can be used to find solutions to problems and improve upon what is already working. A customer survey not only makes your customer a happier one, but makes companies more profitable.

Whether you are a business with a product or a service, Decision Associates can get the information you need. 

Contact Decision Associates to learn more.

“Decision Associates exceeded our expectations, which were very high to start with, and we were pleased with the result of their work and assistance on our strategic plan. They were the right organization at the right time to help our organization become what we need to be in the next few years. They led us in such a way to allow us to move forward, which is not always easy, and accomplish a lot in a short time. The proof is that the strategic plan has been widely acknowledged as being perfect for us with comments coming not just from within, but from the community as well. We will engage them again when we are ready for an update.”

~ John Oliver, President
VisitErie

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